"Focus on your clients, know what they want and deliver it really well."
Dr. Lisa Gadd has always been fiercely passionate about health, however It wasn’t until suffering a stroke in 2014 that she was able to appreciate the implications of what it is to lose bodily function, to deal with the emotional loss of poor health, or to understand the resilience required to rebuild the mind, body, and spirit post trauma.
In this period Lisa harnessed courage and a firm commitment to reframe her belief systems to ensure she was able to come back stronger than ever, and in doing so developed a new level of empathy for the clients she was working with as a health practitioner and coach.
Today Dr. Lisa Gadd is an esteemed business leader and the founder of Living Health Group. She is an osteopath, fitness professional, and a nationally recognised coach and trainer within the health and fitness industry.
In business, she takes great pride in nurturing the culture of her team and supporting her staff to execute her vision of caring and compassionate healthcare focussing on holistic health solutions that treat all aspects of well being.
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Table of Contents
We are thrilled to have you join us today, welcome to ValiantCEO Magazine’s exclusive interview! Let’s start off with a little introduction. Tell our readers a bit about yourself and your company.
Lisa Gadd: I am an esteemed business leader and the founder of Living Health Group. I am an osteopath, fitness professional, and a nationally recognised coach and trainer within the health and fitness industry. I have the privilage of leading a team of health care practitioners, where our vision is to help create a healthier community- helping our community, get out of pain, move better, feel better and live a better quality life.
2020 and 2021 threw a lot of curve balls into business on a global scale. Based on the experience gleaned in the past couple years, how can businesses thrive in 2022? What lessons have you learned?
Lisa Gadd: What we noticed from the pandemic for us, was business really become all about people. It meant providing genuine, high level, and consistent care. Being in health care we always provided a high leve of care, but the pandemic forced us to go the extra mile. Heaps of people were suffereing, people wanted commection, to be seen and heard. I feel one of the reasons we survived the pandamemic was due to our presence and level of care to our community.
The pandemic seems to keep on disrupting the economy, what should businesses focus on in 2022? What advice would you share?
Lisa Gadd: Focus on your clients, know what they want and deliver it really well. Ask them why they interact with you, build a relationship, work with them to help them achieve their goals and they will be forever thankful.
How has the pandemic changed your industry and how have you adapted?
Lisa Gadd: The pandemic cut alot of face to face interaction. It forced us to go online, thanks to technology this became possible. However it is interesting to see now that restrictions have eased majority of people still prefer face to face when it comes to health care.
What advice do you wish you received when the pandemic started and what do you intend on improving in 2022?
Lisa Gadd: For us its about providing a community were our clients know they can trust us with their health, its about being consistent and knowledgable and providing high quality care.
Online business surged higher than ever, B2B, B2C, online shopping, virtual meetings, remote work, Zoom medical consultations, what are your expectations for 2022?
Lisa Gadd: I expect the online presence to remain high across the board, I think people and companies have realised there are a new way of doing things, while also saving on overheads such and rent.
How many hours a day do you spend in front of a screen?
Lisa Gadd: 4 days a week I spend face to face with clients and staff. One day a week I will be working from home infront of a screen.
The majority of executives use stories to persuade and communicate in the workplace. Can you share with our readers examples of how you implement that in your business to communicate effectively with your team?
Lisa Gadd: We have an open door policy at Living Health Group, one of our core values is open and honest communication in the workplace and with our clients. We promote a safe work place that staff can come to us about any challenge personal or professional they may be experiencing.
Business is all about overcoming obstacles and creating opportunities for growth. What do you see as the real challenge right now?
Lisa Gadd: Our current challenge as we currently sit in a growth season is finding the right location to expand us to. We have noticed location is key for our business.
In 2022, what are you most interested in learning about? Crypto, NFTs, online marketing, or any other skill sets? Please share your motivations.
Lisa Gadd: The online world is forever changing, I feel like I am always and will continue to keep upskilling in the online world. It can be a great asset to learn, upskill and connect with communities.
A record 4.4 million Americans left their jobs in September in 2021, accelerating a trend that has become known as the Great Resignation. 47% of people plan to leave their job during 2022. Most are leaving because of their boss or their company culture. 82% of people feel unheard, undervalued and misunderstood in the workplace. Do you think leaders see the data and think “that’s not me – I’m not that boss they don’t want to work for? What changes do you think need to happen?
Lisa Gadd: I feel if companies dont shift towards being people focus, creating a vision for their team to be part of something they may face staffing challenges. It is becoming quiet evident that our future generations want to be part of something, they want to contribute and make a difference. People want to be seen and hear and be part of a company culture that stands for something.
On a lighter note, if you had the ability to pick any business superpower, what would it be and how would you put it into practice?
Lisa Gadd: That would be to have the superpower to see into the future, being able to predict what was going to happen and change accordingly. Although if you knew what was always going to happen, we would never learn from mistakes and failures.
What does “success” in 2022 mean to you? It could be on a personal or business level, please share your vision.
Lisa Gadd: Success for me this 2022 is developing a team of practitioners that provide high quality, genuine care with professionalism. While giving me some flexibility to spend time with loved ones.
Jerome Knyszewski, VIP Contributor to ValiantCEO and the host of this interview would like to thank Lisa Gadd for taking the time to do this interview and share her knowledge and experience with our readers.
If you would like to get in touch with Lisa Gadd or her company, you can do it through her – Linkedin Page
Disclaimer: The ValiantCEO Community welcomes voices from many spheres on our open platform. We publish pieces as written by outside contributors with a wide range of opinions, which don’t necessarily reflect our own. Community stories are not commissioned by our editorial team and must meet our guidelines prior to being published.
