Phone systems are an essential part of any successful business. They allow multiple phones to interconnect, enabling features such as call transferring, conference calls, call metering, and voice message boxes. Today some options incorporate more than just landline phones. For example, VoIP (Voice over Internet Protocol) utilizes the Internet to make calls, meaning they can be used anywhere with an Internet connection rather than being tethered by a geographical area.
31% of businesses utilize a VoIP platform, and many of these platforms use API (Application Programming Interface) to make and receive calls easily anywhere with an Internet connection. Voice API platforms allow an application to manage calls without having to interface with the PSTN (Public Switched Telephone Market), meaning you can route calls to any phone or browser around the globe.
There are incredible benefits to utilizing voice API platforms. They include the following:
Simple and Cost-Effective Installation
Technology changes are intimidating for companies, especially for smaller businesses. Fortunately, API platform implementation is an easy process. The setup is quick and easy. Unlike many business changes, it does not require significant changes to IT infrastructure, which means it is much more cost-effective than a traditional system.
Scalability and Flexibility
Internet phone systems are incredibly easy to scale, allowing for easy expansion. You can add and remove lines as needed whenever you add additional employees. Internet phone systems provide flexibility for employees who move between buildings or work-from-home but are in the office part-time. VoIP phones easily move with them.
Integrated phone systems are an excellent way to reduce your communication budget. All your workers can utilize the same system, reducing costs and allowing easy call transferring and excellent communication. In addition, supervisors can review and monitor charges each month to address issues as they arise.
Since 2020, more employees than ever are still working from home, and phone systems help employers reach those employees just as easily as if they were in the building. A phone system can be set to ring on a work phone and then switch to a mobile device or laptop if that call goes unanswered. It also allows for easy conference calls and calls transferring between employees.
Advanced Features and Functionality
Many voice API platforms have additional features that help you to manage your business better. Primary features include the phone system, voicemail, caller ID, and call forwarding. Advanced features will add on things such as tools that help employees track their schedules and be notified of critical upcoming meetings with special clients. In addition, because they utilize the Internet, they offer video conferencing, which is essential for online businesses and remote employees.
Adopt a dedicated phone system and grow your business today!
The popularity of voice API Platforms like Plivo is increasing in businesses because they are an incredible resource that goes above and beyond traditional landline phones.
These phone systems are easy to implement without substantial overhead costs, especially for small businesses, though large corporations will also benefit from them. They allow for scalability as companies grow and make adding and removing employees easy, even when they move to new locations without significant IT oversight.
Voice API platforms improve communication among team members because they allow calls, meetings, and transfers to take place in one location for a seamless experience for both employees and customers. Finally, they have advanced features that integrate meetings and allow employers to always reach employees anywhere in the world. With all of these benefits, having a dedicated phone system for your business is a no-brainer.