I’m Gevorg Nazaryan, the CTO and Co-founder of Docus, with over 10 years of experience leading a web development agency. I specialize in technology and product management, working to create user-centric healthcare solutions. At Docus, I’m harnessing AI and the expertise of over 350 doctors to improve health outcomes globally.
Company: Docus
We are thrilled to have you join us today, welcome to ValiantCEO Magazine’s exclusive interview! Let’s start off with a little introduction. Tell our readers a bit about yourself and your company
Gevorg Nazaryan: I’m Gevorg Nazaryan, the CTO and Co-founder of Docus. With over a decade of experience leading a web development agency, I specialize in technology and product management. At Docus, we’re on a mission to improve health outcomes by harnessing AI and collaborating with over 350 doctors. We create user-centric healthcare solutions that empower providers to deliver better patient care through data-driven insights. My focus is on merging cutting-edge technology with clinical expertise to bridge gaps in healthcare delivery.
Can you share a time when your business faced a significant challenge? How did you navigate through it?
Gevorg Nazaryan: One of the major challenges we faced at Docus was during the initial integration of AI-driven analytics with real-time medical feedback. The complexity was in aligning AI insights with clinical accuracy while maintaining user-friendliness. We navigated through this by creating a collaborative task force of data scientists, developers, and medical experts to refine the algorithms and continuously test them with feedback from over 350 doctors.
How has a failure or apparent failure set you up for later success?
Gevorg Nazaryan: Early on, we attempted to launch a broad feature set without enough user testing, and the product didn’t gain traction. That experience taught me the importance of building incrementally with continuous user feedback. Since then, we’ve adopted a more agile approach, focusing on developing and refining features based on real-world user needs and doctor inputs, which has been key to our success.
How do you build a resilient team? What qualities do you look for in your team members?
Gevorg Nazaryan: I focus on building a resilient team by hiring individuals who are open to learning and can adapt quickly to changes. At Docus, we look for team members who not only have strong technical skills but also demonstrate empathy, collaboration, and a proactive problem-solving attitude. This combination ensures that the team can handle challenges while staying focused on our mission to improve healthcare outcomes.
How do you maintain your personal resilience during tough times?
Gevorg Nazaryan: Maintaining personal resilience is about staying connected to my purpose and surrounding myself with a strong support network. I also set aside time for reflection and strategy planning, which helps me stay grounded and focused on the bigger picture.
What strategies do you use to manage stress and maintain focus during a crisis?
Gevorg Nazaryan: During a crisis, I prioritize tasks and break down problems into smaller, manageable goals. This helps in avoiding overwhelm and maintaining focus. Additionally, I make sure to stay physically active and dedicate time to personal well-being to keep stress in check.
How do you communicate with your team during a crisis?
Gevorg Nazaryan: In times of crisis, clear and consistent communication is essential. I aim to be transparent with the team about the challenges we’re facing and the strategies we’re implementing. Regular team meetings and open channels for feedback ensure that everyone is aligned and feels supported.
What advice would you give to other CEOs on building resilience in their organizations?
Gevorg Nazaryan: My advice is to focus on fostering adaptability and continuous learning within your team. Encourage open discussions about challenges and opportunities, and empower your team to take ownership of solutions. Resilience comes from a shared commitment to the company’s mission and a culture of proactive problem-solving.
How do you prepare your business for potential future crises?
Gevorg Nazaryan: We prepare by continuously investing in innovation and staying adaptable. At Docus, we closely monitor industry trends and potential risks, allowing us to pivot when necessary. We also emphasize cross-functional training to ensure the team can respond effectively to unforeseen challenges.
What’s the most important lesson you’ve learned about leadership in times of crisis?
Gevorg Nazaryan: The most important lesson I’ve learned is to stay calm and lead by example. In times of crisis, your team looks to you for direction and confidence. Demonstrating a composed and proactive approach not only helps navigate through tough situations but also instills confidence in the entire organization.
