Are more and more problems affecting your business’s IT equipment and network? Perhaps your IT hardware and software now give you more headaches than results. Or maybe you keep losing data due to faulty equipment or feel worried about cybercrime.
Those are all solid signs telling you it’s time to hire an IT support technician.
But what exactly can such a professional bring to the table? How can having one on your team benefit your business?
We’ve listed three perks you can expect once you have an IT technician on board, so read on.
1. 24/7 Monitoring and Support
Experts project global cybercrime to inflict around $8 trillion in damages in 2023. In 2022 alone, the cost of data breaches jumped to $4.35 million, an increase of 2.6% from 2021.
That’s all the more reason to hire a reliable IT support technician who can help protect your network and systems from cybercrime. However, if you employ one in-house, you can’t expect them to work 24/7. But if you partner with a managed IT company, you can have one monitoring your network and systems 24/7.
A managed IT services provider has a pool of IT support technicians working in shifts. This is how they can provide round-the-clock monitoring and support to their clients. By always having an eye on your IT network and system, they can immediately respond to, stop, and mitigate potential threats and breaches.
2. Easy to Outsource
Managed IT companies allow you to outsource one or all of your IT support requirements. Whether you need a help desk, cybersecurity, or cloud migration, you can rely on these experts. Moreover, they typically provide 24/7/365 customer and technical support.
Outsourcing IT services also often costs less than hiring an in-house IT support technician. The former usually charges $125 to $175 per month per user. If you opt for the latter, expect to pay them a yearly salary of around $52,000 to $64,000.
3. Prevent IT Downtimes and Outages
Before, many businesses would only contact an IT technician when they already have a problem. While this break-fix approach may seem cheaper, in most cases, it’s not, as it can lead to downtimes that can cost you money.
Suppose your IT network goes down due to a hardware and software failure. So, you call an IT repair technician who resolves your problem within two hours.
That may seem alright, but that two hours of downtime already impacted your business’s productivity. It may also mean you’ve lost opportunities to make profits. Even worse, cybercriminals may have attacked you during the outage.
That’s why you should stop relying on the break-fix approach. Instead, partner with an external IT support team providing 24-hour preventive services. This way, technicians can spot and fix potential problems in your IT infrastructure before they become a nightmare.
Time to Hire an IT Support Technician
An IT support technician can help protect your IT assets from cybercrime and hardware and software failure. As a result, they can help prevent downtimes and mitigate the losses from these IT outages.
And, thanks to managed IT companies, you don’t have to settle for one technician. You can have multiple experts at your disposal, ready to monitor and safeguard your IT infrastructure 24/7.
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